Home / News / Microsoft Teams Calling: How to Guide
31st March 2021
Microsoft acted quicky at the start of the global pandemic to ensure Teams was able to handle the large growth in usage and have been steadily improving Teams throughout. Primarily viewed as an internal communication tool in addition to being able to host meetings, Microsoft has now given end users the potential to be able to make phone calls by using its video conferencing software.
What is Teams CallingCalling internally using Teams is a feature that is done without a phone number. Now, with Teams Calling combined with a cloud-based phone system, users can make calls to wherever while using their work number.
Calling Plans for MicrosoftMicrosoft offers calling plans as a per user license with the following calling plan options:
Domestic Calling Plan: Licensed users can call out to numbers located in the country/region where they are assigned in Microsoft 365 or Office 365.
Domestic and International Calling Plan: Licensed users can call out to numbers located in the country/region where their Microsoft 365 or Office 365 license is assigned to the user based on the user's location, and to international numbers in 196 countries/regions.
Direct RoutingMicrosoft Phone System Direct Routing lets you connect a supported, customer-provided Session Border Controller (SBC) to Microsoft Phone System. With this capability, for example, you can configure on-premises Public Switched Telephone Network (PSTN) connectivity with Microsoft Teams client.
How to make and receive callsMaking a call in Teams is straight forward and can be done in a number of ways. Calls can be made directly from a chat, by using the command bar and by the calls tab.
How to call from a chat
How to call from the calls tab
How to call from the command barIn the search bar, when you type in a back slash (/) (useful tip for things other than calling too) followed by calls you will be prompted to type in the name or the email of the person you want to call which will initiate a call.
Benefits to your business by using Teams CallingRemote working has undoubtedly caused a rise in usage on platforms such as Teams with more voice and video calls taking place than ever before. Having Teams Calling allows a unified communication system for businesses thus creating a single system for all communication on one device unless you wish to have a handset with Teams functionality intergrated. Rather than introducing and running multiple different systems, installing one system to manage all these aspects gives you a smoother and integrated interface while also saving money, time and maintenance.
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